Help

The most common questions, answered briefly. Can't find yours? Write to support@zappfix.de – we usually reply within two business days.

Getting started

What is Zappfix? A player for your provider's playlist: live TV, TV guide, movie and series library, past shows from catch-up – on TV, phone, tablet and PC. Zappfix doesn't supply any channels; you bring your own source.

Adding your source. On first launch, the app asks for your source: either Xtream (panel address, username, password) or M3U (the playlist address, optionally an XMLTV guide address). You get these details from your provider; Zappfix can't see them unless you save them in your account.

Multiple sources. Under Settings → Channels & content → Sources you can add more sources and switch between them. Favorites, order and guide data belong to each source.

Account and devices

Why an account? Without an account, Zappfix runs as the free version on one device. The account connects your devices: your license, sources and sync follow you to every device.

Signing in. In the customer area with your email and a code (no password). On a TV, the app shows a pairing code that you enter on your phone at zappfix.de/koppeln.

Devices. Free and Premium: one device. Family: six. Family+: ten. The account gives license slots to the devices that signed in first; in the customer area you can sign devices out to free up slots.

Code not arriving? Check your spam folder and allow the sender konto@zappfix.de. The code is valid for ten minutes.

Premium and purchases

What does Premium include? Multiple sources in your account, Multiview (up to four channels at once), sync between devices, all convenience features. Family and Family+ also add more devices.

Buying and restoring. You buy through your device's store (Google Play, Amazon, App Store), and the purchase is credited to your account – buy once, use everywhere. If your license is missing after a restart, “Restore purchases” under Account will help.

Canceling or withdrawing. You manage subscriptions in the store where you bought them. That store's refund deadlines apply as well. More in the cancellation policy.

Sources in your account

With Premium, you can save your logins in your account. A new device then only needs to sign in to the account and gets the source automatically. Passwords are stored encrypted on the service and are only sent to your signed-in devices; you can't see them in the customer area. Details in the privacy policy.

Sync between devices

With a signed-in account and Premium, the app backs up favorites, sort orders, “Continue watching” and settings – separately for each source – and applies them on your other devices. This happens automatically, a few seconds after a change and at startup. Under Settings → Backup you can see the last successful sync.

Catch-up

Whether a show can be played back later is up to your provider. For Xtream sources, the app shows catch-up if the panel provides it. For M3U playlists, Zappfix reads the attributes catchup, catchup-source and catchup-days (types default, append, shift, flussonic, xc). If they're missing, there's no catch-up – ask your provider for a playlist with catch-up information.

When something doesn't work

Picture stays black or stutters. Under Settings → Advanced, set the decoder to “Software” or increase the buffer. The other stream format (HLS instead of TS or vice versa), also under Advanced, often helps too.

“Login expired” or can't sign in. This message comes from your provider. Check your subscription period and login details with them; Zappfix can't extend your access.

App forgets settings. Check whether the device is still signed in in the customer area and whether sync is turned on (Settings → Backup).

Diagnostics. Under Settings → Help & contact, the app can create a diagnostic report: device, version, network. This information helps us understand your issue quickly.

Contact

Email support@zappfix.de

Please tell us your device (e.g. “Fire TV Stick 4K”), app version (Settings → Help & contact) and exactly what happens. Never send us passwords or your provider's login details. You'll find our company details and address in the imprint.